Shipping Policy

  • Shipping times do not include weekends and holidays.
  • International shipping varies from 14 to 20 business days.
  • Tracking will be available once your product is shipped.
  • Easy 30 day return, if you are not completely happy with your item, (Return shipping expenses covered by the customer)

 

Delayed delivery: in very rare instances, packages may take longer than the stated expected time-frame. Unfortunately, we are unable to control shipping times and any unexpected delays that may occur en-route and we seek your understanding and patience should this occur. This may especially be true during the busier holiday seasons at the year's end (November to December months).

Any mistake made by the customer when giving shipping information such as wrong address, wrong email address, wrong name, city or country and therefore creating a shipping issue will be at the expense of the customer and the refund policy won’t apply.

 

PROCESSING TIME VS SHIPPING TIME

Please note that processing time (2 to 4 business days) is different from shipping time and should be added to the total delivery time.

Orders generally take 2-4 business days to be fully processed. Processing time allows us to verify, pack, and forward your order to logistics and send it to the post office.

After your order has been processed, your package will then be picked up by our shipping company for dispatch.

 

CANCELLING AN ORDER

Once an order is placed, we will not be able to cancel it after 1 hour as your order might have already been processed.

 

UNCLAIMED ORDERS

We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or because of incorrect or insufficient address. It is the responsibility of the customer to provide accurate and sufficient information for the item to be delivered dutifully.

 

CUSTOM / DUTY FEES

Customs fees are the responsibility of the customer. Please check with your local customs agency regarding fees. Also, kindly note that in rare occasions, customs agents may delay delivery of some packages.

We do not have control over customs and are therefore not able to be responsible for delays that may occur. Any cost associated with customs is to be paid by the customer.

 

SEPARATE PACKAGES

An order may be split into different packages for certain items that may be on backorder.